Shipping & Returns
SHIPPING RATES AND POLICY
We ship your gifts via Canada Post Expedited Service. This service provides you with a tracking number to track your package on www.canadapost.ca A tracking number will be emailed to you when your order ships.
Shipping to the GTA- $7.99+HST (2-3 business days until delivered).
Shipping to Ontario- $7.99+HST (2-4 business days until delivered).
All other provinces- $12.99+HST (3-6 business days until delivered).
FREE shipping in Canada for orders over $199 before taxes.
Due to COVID-19 safety measures and high parcel volume, Canada Post updates that there might be a short parcels delays. You will be able to track your order via the Canada Post website.
RETURN & EXCHANGE POLICY
We do not accept returns for any custom-made and/or personalized gifts. We are not responsible for errors made in spelling on the customers’ part. Please be sure of the spelling before you make your order as items that have errors due to a mistake in ordering will not be accepted for refund or exchange. Personalized items may only be returned if they are defective, or if we have made an error in spelling or size. These items will be fixed or replaced at our cost. Please note that while we try our very best to prevent duplication of identical gifts, personalized gift duplication is not guaranteed and we are unable to provide refunds or exchanges for any duplicated personalized gift.