FAQ

Frequently asked questions

Can I add a card to my gift?


For sure :) inside the product page you have a section to add a card for FREE.




Is the information for the personalization I provided is safe?


We never sell or give away your personal information to third parties. We use the information you provide to send you emails and eblasts about sales, new products and online promotions. It you don’t want to hear from us at all – that’s okay too – sniff sniff. You have the option to opt out at any time. We will not share personal information that we collect from our customers with any other business or person. Any information collected on this site is solely for the purpose of completing the credit card transaction and/or communication with you or the recipient of the gift for the sole purpose of completing the order/delivery. It is our policy that any and all information collected on this website will be kept strictly confidential and will not be sold, rented, loaned or otherwise disclosed. That’s just not cool. We hate those annoying phone calls from telemarketers as much as you do!




Can I pick up my order?


For sure :) Come and meet us at our various locations around the GTA. We are part of vendor programs with a few major hospitals such as SickKids, Sunnybrook, Southlake, Brampton Civic, Credit Valley and more. Call us or email us to check where we are at today.




How can I add extra text?


The price of all our products includes the personalization with it. If you need extra text, you may purchase it for only $4.99 for up to 10 charecters, by follow those steps: 1. Choose your product and add the basic text on it and click on add to cart. 2. Click on this link or click on shop collection and choose extar text in the collection section to add the extra text. Add your text and then click on add to cart.




Plush animal toys safty


All our plush toys are ICTI certified. ICTI covers the health and safety of children throughout the world by promoting international toy safety standards. Those products are manufactured to meet and exceed all applicable U.S., Canadian, Australian and European safety standards.





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